FAQs
General
How long will it take to receive my jewelry?
All of my items are made to order (unless otherwise stated). Production time varies for each item, but it will usually fall within 2-6 weeks. Custom orders may take longer.
What if I need an order rushed?
Some rushes may be possible. If you need a piece quicker than the normal 2-6 week production timeline, contact me with your specific request and timeline and I’ll will look into what's possible. Please note there may be additional fees if materials from vendors need to be expedited.
What if I want a metal type not offered online?
Message me if you are interested in a metal that is not listed on the website. Most of my designs can be made in 10K & 18K gold as well as sterling silver and platinum.
Do you offer financing?
Yes, I offer financing through my partnership with Klarna. Simply choose the Klarna option at checkout.
I am able to set up financing for custom projects.
With financing plans, production on your piece will start immediately and will ship within the normal timeline while you slowly pay it off with Klarna.
*Monthly financing through Klarna issued by WebBank, member FDIC.
Custom Jewelry
What if I’m interested in learning more about a custom piece but I'm not sure I want to commit to purchasing?
Currently, I am able to hold free consultations with zero commitment to purchase. I don’t mind taking the time to explain the process, go over options and pricing even if you’re not sure you will want to move forward.
How much does a custom piece of jewelry cost?
Due to time & creative energy involved in making a custom piece, it will cost more than an already designed piece from my collection. However, every job is vastly different and it is impossible to say without knowing more about the project, materials and complexity. Some simple projects may be within a few hundred dollars while most jobs generally start around $1000 and go up from there.
What if I have a lower budget, but still want something custom?
Any item from my online store can be customized just for you! I can set a different stone, change a setting, add more elements, change up the chain, and so much more. There are many options that will make one of my pieces special just for you and cost less than creating a new piece from scratch.
How long will it take to create my custom piece?
Each piece will have a different production time, but most custom projects take 4-8 weeks. More complex projects may take longer. Some simpler projects that don’t involve wax carving may only take a couple weeks.
How does payment for custom jewelry work?
Once a design is chosen, I require a 50% deposit before work begins. The remaining balance is then due before delivery of your finished piece.
Do you work with customer’s stones?
At this time, I do not work with customer provided stones.
Sizing
What if I don’t know my ring size?
You can always stop by your local jewelry store and have them measure your ring size. This is the most accurate option and what I recommend. If your unable to stop by a local jewelry store, there are inexpensive ring sizing tools available online that will give you semi-accurate results.
What can I do if I order a ring and it doesn’t fit?
Most rings can be resized within a reasonable range after purchase. I offer one free ring resizing within 60 days of receiving your order. The customer is responsible for shipping costs both ways. After this time frame, I am happy to resize your ring for a $25-$50 fee (depending on the ring) plus shipping.
How do I know which necklace length is right for me?
Most of my necklaces are offered in a few different lengths. To determine which is best for you -- take a piece of string and cut it to the longest length offered. Hold it up to your neck with the ends touching and see how it looks. If it seems too long, trim to the next length offered and see if it's a better fit.